Thamira Technologies LLP (“we,” “us,” or “DoctorQueue,” including its affiliates) is the creator and operator of the online platform www.DoctorQueue.com (the “Website”) along with the software, services, and applications offered by DoctorQueue. This includes, but is not limited to, the mobile application ‘DoctorQueue’ and other related software, services, and applications (collectively referred to as the “Services”).

This Privacy Policy (“Policy”) outlines how we collect, process, use, share, and protect personal information from Users of our Services, including Practitioners, End-Users, and visitors to the Website (hereafter collectively referred to as “you” or “Users”). Our commitment to safeguarding your privacy and personal information is the driving force behind this Policy. Your access to and use of the Services are governed by this Privacy Policy and our Terms of Use. Any capitalized terms used but not specifically defined in this Privacy Policy shall have the meaning assigned to them in our Terms of Use.

ACCEPTANCE OF PRIVACY POLICY BY ACCESSING OR USING OUR SERVICES, OR BY PROVIDING US WITH YOUR INFORMATION, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THE PRACTICES AND POLICIES DESCRIBED IN THIS PRIVACY POLICY. YOU CONSENT TO OUR COLLECTION, PROCESSING, USAGE, DISCLOSURE, AND SHARING OF YOUR INFORMATION AS OUTLINED HEREIN. WE RESERVE THE RIGHT TO MODIFY, AMEND, ADD, OR REMOVE PORTIONS OF THIS PRIVACY POLICY AT OUR SOLE DISCRETION, AT ANY TIME. IF YOU DO NOT AGREE TO THIS POLICY, YOU MUST IMMEDIATELY DISCONTINUE THE USE OF OUR SERVICES AND REFRAIN FROM SHARING YOUR INFORMATION. IF YOU ACCESS OR USE OUR SERVICES ON BEHALF OF ANOTHER INDIVIDUAL (SUCH AS A CHILD) OR ENTITY (SUCH AS YOUR EMPLOYER), YOU CONFIRM THAT YOU ARE AUTHORIZED TO (I) ACCEPT THIS PRIVACY POLICY ON THEIR BEHALF AND (II) CONSENT TO THE COLLECTION, USAGE, AND DISCLOSURE OF THEIR INFORMATION AS DESCRIBED HEREIN.

1. PURPOSE OF THIS PRIVACY POLICY

This Privacy Policy is published in compliance with applicable Indian laws, including but not limited to:

i. Section 43A of the Information Technology Act, 2000;

ii. Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”);

iii. Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

This Policy serves to inform you about:

iv. The types of information we collect from Users, including Personal Information (as defined in Section 2) and Sensitive Personal Data or Information (as defined in Section 2) pertaining to individuals;

v. The purpose, methods, and processes involved in collecting, using, processing, retaining, and securely disposing of such information;

vi. The entities and individuals with whom DoctorQueue may share or disclose this information.

We are committed to ensuring the highest level of data protection and security for all Users engaging with our Services. By using our platform, you entrust us with your information, and we take this responsibility seriously.

2. COLLECTION OF PERSONAL INFORMATION

Certain Services provided by DoctorQueue require us to gather specific details about you to enhance your experience and cater to your needs effectively. When you access our Services or communicate with us via emails, phone calls, or other means, we may request that you voluntarily provide personal details that could identify you. By using our Services, you consent to the collection of such information by DoctorQueue.

Without limiting the scope of the information collected, the data we may obtain from you includes but is not restricted to:

A. Personal Information Provided by You

• Account Information – Name, phone number, email address, date of birth, gender, profile picture.
• Contact Details – Such as your email address and phone number.
• Demographic Information – Including gender, date of birth, and postal code.
• Medical Information – Doctor preferences, appointment history, and token booking details.
• Service Usage Data – Details of your interactions with our Services, including browsing history, pages viewed, clicks, search queries, and feature interactions.
• Insurance Details – Such as your insurance provider and plan information.
• Communication Data – Emails, feedback, customer support requests, and chat interactions.
• Additional Voluntarily Provided Data – Any other details you choose to share with us through emails, letters, or uploaded documents, including images and files.
• Practitioner-Shared Data – Any medical treatment details shared with us by healthcare providers regarding the services you have availed.
  

B. Automatically Collected Information

• Device Information – IP address, browser type, operating system, and device identifiers.
• Usage Data – Data related to user activity on our Website and App, such as appointment booking patterns, token history, and browsing activity.
• Location Data – If permitted, we collect real-time location data to help users find nearby doctors and hospitals.
• Cookies & Tracking Technologies – We use cookies, beacons, and analytics tools to improve user experience, monitor trends, and enhance security.

The information gathered by DoctorQueue may fall under the category of ‘personal information’ or ‘sensitive personal data or information’ as per the SPI Rules.

C. Definition of Personal Information and Sensitive Data

Under the SPI Rules, “Personal Information” refers to any data related to an individual that, either alone or in combination with other available information, can be used to identify that person.

Additionally, the SPI Rules define “Sensitive Personal Data or Information” as personal data that pertains to:

• Passwords
• Financial Details – Bank account numbers, credit/debit card information, or other payment instrument data (Note: DoctorQueue does not store payment details but relies on third-party secure payment gateways).
• Physical, Physiological, and Mental Health Conditions
• Sexual Orientation
• Medical Records and History
• Biometric Data
• Information received under legal contracts or agreements
• Visitor details provided during registration or at any later stage
• Call Data Records

D. Publicly Available Information

DoctorQueue reserves the right to collect, use, and disclose any information that is freely available in the public domain without requiring your explicit consent.

By continuing to use our Services, you acknowledge and consent to the collection and processing of your personal information as outlined above. 

3. PRIVACY STATEMENTS

3.1 GENERAL INFORMATION FOR ALL USERS

This section applies to all Users accessing or utilizing DoctorQueue’s Services.

3.1.1 Acceptance of Terms
By using our Services, you acknowledge and agree to the Terms of Use and this Privacy Policy. If you disagree with any part of these terms, you should immediately stop using DoctorQueue’s Services.

3.1.2 Collection and Use of Information

DoctorQueue collects and processes personal data voluntarily provided by Users. This information is used for:

• Providing and Enhancing Services – Processing token bookings, managing doctor schedules, and delivering notifications.
• Statistical Research & Business Intelligence – Conducting research, data analysis, and improving platform functionality.
• User Communication – Appointment confirmations, feedback collection, and customer support interactions.
• Security & Fraud Prevention – Protecting against unauthorized access, suspicious activities, and ensuring data security.
• Legal & Compliance Purposes – Complying with applicable laws and responding to legal requests.
• Marketing & Promotions – Sending service updates, newsletters, and promotional offers (only with user consent).
• Payment Processing – Handling transactions through secure third-party payment providers.
• User Experience Enhancement – Analyzing usage patterns to refine and personalize services.

By using our Services, you consent to receiving communications from DoctorQueue via call, SMS, email, or other digital means, even if your contact number is registered under the DND/NCPR list as per the Telecom Commercial Communications Customer Preference Regulations, 2018.

3.1.3 Consent for Data Processing
DoctorQueue collects and processes personal and sensitive data only with your explicit consent, as per legal requirements.

3.1.4 Accuracy of Information
Users must ensure that all information provided is accurate and up to date. Failure to do so may result in suspension or termination of Services.

3.1.5 Account Management
If you wish to cancel your account or discontinue using our Services, please contact support@DoctorQueue.com. Our data retention policy ensures that we retain personal data only for as long as necessary for service delivery, legal compliance, or business operations.

3.1.6 Opt-Out Options

• Marketing Communications: You can unsubscribe from promotional emails at any time.
• Location Tracking: Disable GPS access through your device settings.
• Cookies: Manage cookie preferences via your browser settings.

3.1.7 Payment Processing
Payments made through credit cards, wire transfers, or digital wallets are securely processed by third-party payment gateways. DoctorQueue does not store or manage credit card details directly.

3.1.8 Automatic Data Collection
When you visit the Website, we automatically collect information such as IP address, browser type, and site activity for analytical purposes. This data does not personally identify Users.

3.1.9 Cookies and Tracking Technologies
DoctorQueue uses cookies to improve user experience and analyze platform usage. You may disable cookies via browser settings, but this may limit certain functionalities.

3.1.10 Limited Website Access
Unregistered Users can book doctor appointments by providing their name and phone number. However, full access to platform features requires account registration.

3.1.11 Third-Party Websites
DoctorQueue does not control external sites linked within its Services and is not responsible for their content or privacy policies.

3.1.12 Public Interactions and Data Sharing
Users should be cautious when sharing personal data in publicly accessible areas, as DoctorQueue is not responsible for how third parties use such data.

3.1.13 Data Security Measures
DoctorQueue implements industry-standard security protocols to protect User data against unauthorized access, modification, and misuse. However, we are not responsible for losses due to security breaches arising from the User’s own electronic devices.

3.1.14 Compliance with Legal Obligations
DoctorQueue may disclose User data if required by law, law enforcement agencies, or to protect its rights and those of its Users.

3.2 INFORMATION FOR PRACTITIONERS

This section applies specifically to all Practitioners using DoctorQueue’s Services.

3.2.1 Data Collection During Registration
During the registration and application submission process, DoctorQueue collects certain information from Practitioners, including Personal Information and Sensitive Personal Data.

3.2.2 Consent and Compliance
All Practitioners must read and understand this Privacy Policy before submitting their information. If they disagree with any part of this policy, they must immediately discontinue the use of DoctorQueue’s Services.

3.2.3 Use of Practitioner Information
Practitioners’ identifiable details, voluntarily provided to DoctorQueue, help in creating their professional profiles. While Practitioners own their personal data, they grant DoctorQueue consent to collect, use, process, and disclose this information for the following purposes:

• Publishing profiles on the Website.
• Contacting Practitioners about new products or services (subject to DNC Registry regulations).
• Gathering product feedback.
• Analyzing software usage patterns to enhance platform efficiency.
• Conducting anonymized data analysis for commercial insights.

DoctorQueue may use aggregated, non-personally identifiable information for research, statistical analysis, business intelligence, or transfer such insights to third parties and affiliates.

3.2.4 Automatic Listing of Practitioner Information
DoctorQueue automatically lists Practitioner details for every doctor or clinic added to its system. This information appears in search results and is accessible to End-Users for appointment bookings. The data displayed is either provided by Practitioners themselves, obtained from public sources, or added with their consent. DoctorQueue does not guarantee the accuracy or completeness of such data and encourages Practitioners to review and update their information regularly.

3.2.5 Displaying Non-Registered Practitioner Information
DoctorQueue may also list details of Practitioners who have not signed up for the platform, provided they have consented to the inclusion of their information. These profiles are verified to the best of DoctorQueue’s ability, but DoctorQueue does not accept liability for inaccuracies or incomplete details displayed on the Website. Practitioners are encouraged to verify their profiles and report any discrepancies.

3.3 INFORMATION FOR END-USERS

This section applies to all End-Users accessing or using DoctorQueue’s Services.

3.3.1 Data Collection and User Consent
During registration or while using DoctorQueue’s Services, End-Users may be required to provide certain Personal Information or Sensitive Personal Data. By submitting this information, Users consent to its collection, processing, and storage as outlined in this Privacy Policy.

3.3.2 User Responsibility and Data Access
End-Users must review and understand this Privacy Policy before sharing any personal details. If a User has provided information but does not agree with its usage, they may modify or delete it using the Website’s account settings or by contacting contact@DoctorQueue.com.

3.3.3 Purpose of Data Collection
DoctorQueue uses End-Users’ information to:

• Facilitate appointment bookings and Service enhancements.
• Conduct research and statistical analysis.
• Improve platform functionality and user experience.
• Develop new technologies and commercial solutions.
• Share aggregated, non-personally identifiable data with third parties for business purposes.

3.3.4 Communications and Preferences
DoctorQueue communicates with End-Users via email, phone, SMS, and notifications on the Website. Users can update their contact preferences.

3.3.5 Surveys and Contests
DoctorQueue may conduct voluntary surveys and contests to gather User insights. Responses remain anonymous and help improve Services based on User preferences.

3.3.6 How We Share Your Information

We do not sell your personal information. However, we may share it with:

• Doctors & Healthcare Providers: For booking confirmation and appointment management.
• Service Providers: Third-party vendors assisting in payment processing, hosting, analytics, and customer support.
• Legal Authorities: When required by law, court order, or to enforce our terms and policies.
• Business Transfers: In case of mergers, acquisitions, or company restructuring.

3.3.7 Call and Communication Records
DoctorQueue may retain call and electronic communication records related to appointment bookings and customer support for administrative and research purposes.

3.3.8 Data Security and Confidentiality
All DoctorQueue employees and third-party data processors handling sensitive personal data are required to maintain strict confidentiality. Security measures comply with industry standards and legal requirements to protect User data from unauthorized access.

3.3.9 Data Transfers and Third-Party Access
DoctorQueue may transfer User data:

• As part of a business reorganization, merger, or asset sale.
• To authorized third-party service providers assisting with payment processing, communication, and platform maintenance.
• To independent contractors, strictly for service-related purposes.

These third parties are obligated to use the data solely for the intended purpose and maintain data protection standards.

By using DoctorQueue’s Services, End-Users acknowledge and consent to these data handling practices.

3.4 INFORMATION FOR CASUAL VISITORS

This section applies to visitors who browse the Website without registering or using DoctorQueue’s Services.

3.4.1 No Automatic Data Collection
DoctorQueue does not collect sensitive personal data from casual visitors who are simply browsing the Website.

3.4.2 Privacy Policy Awareness
Certain provisions of this Privacy Policy still apply to casual visitors. If you do not agree with these terms, you should leave the Website immediately.

3.4.3 Cookie and Browser Data Management
If you have browsed the Website without reading this Privacy Policy and disagree with our data practices, you can clear temporary cookies by closing your browser. For additional security, visitors should manually delete cookies from their browser settings.

3.4.4 Transition from Visitor to User
A casual visitor becomes a User once they voluntarily submit personal data to DoctorQueue via registration, email, or other means. At that point, all terms outlined in this Privacy Policy apply to them.

4. CONFIDENTIALITY AND SECURITY

4.1 Data Storage and Protection
DoctorQueue securely maintains your Personal Information in electronic format on its systems and, when necessary, in physical form. We implement strict security measures, including managerial, technical, operational, and physical controls, to safeguard your information in line with the nature of our business and the data collected.

4.2 Password Security and User Responsibility
DoctorQueue administrators do not have access to your password. It is your responsibility to prevent unauthorized access by securing your password, computer, and mobile device. Always log out after using the Website. DoctorQueue is not liable for unauthorized use of your account. If you suspect any security breach, report it immediately to support@DoctorQueue.com. You will be held accountable for any losses incurred by DoctorQueue due to unauthorized access caused by negligence on your part.

4.3 Restricted Access to User Data
User information is only accessible to authorized DoctorQueue employees, agents, or partners on a need-to-know basis. Our employees are bound by strict confidentiality obligations to protect your data.

4.4 Facilitating Medical Record Management
DoctorQueue assists doctors in managing and organizing patient records. We may retain and provide access to such records for relevant authorities or doctors upon request.

4.5 Patient Information Accessibility
DoctorQueue enables patients to access their medical records and relevant health-related data. We may store and share this information with the respective patients or their healthcare providers as necessary.

4.6 Limitation of Liability
While DoctorQueue takes extensive measures to protect your Personal Information, we are not responsible for any unauthorized distribution, security breaches, or misuse by third-party partners beyond the scope of our agreements. Additionally, DoctorQueue cannot be held liable for security breaches caused by factors outside our control, including but not limited to government actions, hacking incidents, unauthorized access, system failures, encryption breaches, or poor internet and telecom service quality.

5. UPDATES TO PRIVACY POLICY

DoctorQueue reserves the right to modify this Privacy Policy at any time, with or without prior notice. If there are substantial changes in how we handle Users’ personal data or amendments to this policy, a notification will be displayed on the Website, or an email will be sent to Users. This allows Users to review the updated terms before continuing to use the Services.

If you disagree with any updates, you may discontinue the use of our Services and request account deactivation by contacting support@DoctorQueue.com. Unless explicitly stated otherwise, the latest version of the Privacy Policy applies to all information held by DoctorQueue regarding Users and their accounts.

By continuing to use the Services or accessing the Website after the changes are published or notified, you consent to the revised terms of the Privacy Policy.

6. PRIVACY OF CHILDREN AND MINORS

DoctorQueue advises parents and guardians to oversee their children’s internet usage and utilize parental control tools to create a safer online experience. These tools can help prevent minors from sharing personally identifiable information such as their name and address without parental supervision.

Although Doctor Queue’s Website and Services are not designed for use by minors, we acknowledge that minors may inadvertently access the platform. We respect their privacy and encourage responsible internet use.

7. CONSENT TO PRIVACY POLICY

By using the Website and Services, you acknowledge that this Privacy Policy is an integral part of the Terms of Use. Your continued use of Doctor Queue’s platform signifies:

• Your acceptance of this Privacy Policy.
• Your consent to the collection, processing, usage, and disclosure of your personal information as outlined in this policy.

Your access to the Website and use of the Services are subject to this Privacy Policy and the Terms of Use.

8. CONTACT INFORMATION FOR PRIVACY CONCERNS

If you have any questions about this Privacy Policy or how DoctorQueue collects, uses, and discloses information, you may reach out to our Data Protection Officer, appointed in accordance with the Personal Data Protection Act (PDPA).

We are committed to addressing concerns promptly and will make reasonable efforts to respond to your inquiries regarding data usage.

Grievance Contact:

Company: Thamira Technologies LLP

Address:  74/R2, PSRKS Plaza, Madurai Main Road, Tenkasi – 627811, Tamilnadu – India.

Email: support@DoctorQueue.com